Fairmont Empress Hotel - Victoria

721 Government Street, Victoria, Canada, V8W 1W5  show map
 5 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Fairmont Empress Hotel - Victoria

 Paid Wi-Fi

Paid Wi-Fi in public areas

 Parking

Paid parking

 24-Hour

24-hour reception

 Check-in/Check-out

Express check-in/-out

 Swimming Pool

Indoor swimming pool

Outdoor swimming pool

 Fitness/Gym

Fitness center

 Spa and relaxation

Spa & wellness center

Reflex massage

Steam bath

Jacuzzi

 Breakfast

In-room breakfast

Continental breakfast

Editorial review:

Fairmont Empress invites guests for a wonderful stay. This gorgeous British landmark will transport you to the past. It has beautiful views of the Inner Harbour. The setting is gorgeous and the staff bends over backwards for guests. The hotel is large and can be a task to navigate through. The high tea is excellent and the pool is great. Some feel that it's too haughty of a place, but others feel it's still a very good place.

Overview

Located near the city center, the three-star hotel Fairmont Empress is being surrounded by most popular sights of Victoria.

The hotel with the classical facade and fully equipped rooms provides its guests with public hotel parking.

All 477 non-smoking air-conditioned guestrooms offer the guests DVD player and mini-bar as well as free of charge hotel high-speed internet.

The hotel serves its guests all meals in buffet form.

The nearest airport is Victoria Inner Harbor, located 1.3km away from the hotel.

Year renovated:   2009.  Number of rooms:   477.

Rooms

General information:

The non-smoking air-conditioned rooms come with mini bar and a private bathroom, television, ironing facilities and heating.

Room types:

Double room with the king size bed has an area of 32sqm and comes with the seating area.

Double room is equipped with the queen size bed and has an area of 23sqm.

Deluxe King room is furnished with the king size bed and has an area of 32sqm.

Deluxe Queen room offers queen size bed and has an area of 23sqm.

Classic room has queen size bed and an area of 37sqm.

Economy room is equipped with the queen size bed and is non-smoking.

Dining options

Guests of the hotel are offered to taste meals in a buffet form. Lunch and dinner may be chosen from à la carte menu.

The nearest places to eat are the following:

The Empress Dining Room is a fine-dining restaurant offering breakfast and dinner daily.

Bengal Lounge is a colonial-style lounge famous for its curry buffet lunches and dinners.

Afternoon Tea in the Lobby is a tradition in Victoria for almost a century and the hotel offers its guests to join it.

All visitors are offered a full breakfast for a fee. 

Services

Fax/photocopying facilities as well as secretarial services are available onsite.

Free hotel high-speed internet is available in the hotel rooms.

Leisure

Guests may relax at the indoor swimming pool.

Additional features

Rooms/facilities for people with disabilities as well as child care are possible onsite.

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Facilities

General

  • Paid Wi-Fi in public areas
  • Paid on-site parking
  • Handicap parking
  • Express check-in/-out
  • 24-hour reception
  • Non-smoking rooms
  • Allergy-free rooms
  • Air conditioning in public areas
  • Eco friendly
  • 24-hour security
  • Safe deposit box
  • Multilingual staff
  • Pets allowed (limited amount or weight)
  • Executive/Club floor
  • Lobby
  • Vending machines
  • Souvenir shop
  • Currency exchange
  • ATM/Cash machine
  • Beauty salon
  • Luggage storage
  • Bicycle storage
  • Elevator
  • Rooms/Facilities for disabled

Guest Parking

  • public parking is possible on site at CAD 30 per day.
  • private parking is possible on site at CAD 30 per day.

Sports & Fitness

  • Fitness center

Services

  • Paid city shuttle
  • Paid valet parking
  • 24-hour room service
  • Bell staff/Porter
  • Bicycle rental
  • Car rental
  • Limousine service
  • Dry cleaning
  • Laundry
  • Wedding services
  • Shops/Commercial services
  • Newspaper service
  • Tours/Ticket assistance
  • Shoe shine service
  • Wake up service

Dining facilities

  • Paid breakfast
  • Continental breakfast
  • In-room breakfast
  • A la carte restaurant
  • Bar/Lounge
  • Picnic area/Tables
  • Coffee/Tea in lobby

Meeting facilities

  • 24-hour business center
  • Conference room
  • Meeting/Banquet facilities
  • Fax/Photocopying

Children's facilities

  • Cribs available
  • Babysitting/Child services
  • Children's play area
  • Children's pool
  • Video games
  • Kids club

Leisure facilities

  • Indoor heated swimming pool
  • Outdoor swimming pool
  • Live entertainment
  • Health club
  • Spa & wellness center
  • Steam bath
  • Jacuzzi
  • Garden area
  • Reflex massage

Room view

  • City view
  • Courtyard view
  • Harbor view

Room facilities

  • Individual air conditioning
  • Heating
  • Free in-room safe
  • Mini-Bar
  • Tea and coffee facilities
  • Turndown service
  • Sitting area
  • Dressing area
  • Rollaway/Extra bed
  • Wardrobe
  • Ironing facilities
  • Armchair
  • Fan/Extractor

Bathroom

  • Private bathroom
  • Bathtub
  • Steam shower
  • Hair dryer
  • Bathrobe

Bedroom

  • Premium bedding
  • Down comforter

Media

  • Paid movies/Video
  • Flat-screen TV
  • Cable/Satellite television
  • Direct dial telephone
  • CD player
  • Radio
  • AM/FM alarm clock

Room decor

  • Carpeted floor

Policies

Check-In

  • from  1 am

Check-Out

  • until  1 am

Children and extra beds

  • Maximum capacity of extra beds in a room is 1. 

Pets

  • Pets are allowed on request.

How to reach hotel

hotel Fairmont Empress Hotel - Victoria Victoria location
Show big map »

Hotel Address:

721 Government Street, Victoria, Canada, V8W 1W5

Get directions
City Center
  • Victoria
    800 m
Airports
Restaurants
  • The Bengal Lounge - The Fairmont Empress Hotel (cuisine: Contemporary, Indian)
    50 m
  • Afternoon Tea - The Fairmont Empress Hotel (cuisine: Tea Room)
    50 m
Parks
  • Thunderbird Park
    160 m
  • The Robert Bateman Centre
    280 m
Ski areas
  • Ogden Point Breakwater
    2.2km
Hotel information
  • Check-In:
    from  1 am
  • Check-Out:
    until  1 am
  • Year renovated:
    2009
  • Number of rooms:
    477

Hotel Awards

CanadianHOTEL AWARDSRecommendedVictoriaFairmont Empress

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in Canada

Use Badge

Rooms and availability

General information:

The non-smoking air-conditioned rooms come with mini bar and a private bathroom, television, ironing facilities and heating.

Room types:

Double room with the king size bed has an area of 32sqm and comes with the seating area.

Double room is equipped with the queen size bed and has an area of 23sqm.

Deluxe King room is furnished with the king size bed and has an area of 32sqm.

Deluxe Queen room offers queen size bed and has an area of 23sqm.

Classic room has queen size bed and an area of 37sqm.

Economy room is equipped with the queen size bed and is non-smoking.

Fairmont Empress Spacious Modern Double Room Hotel informationFairmont Empress Spacious Modern Double Room Hotel informationFairmont Empress Spacious Modern Double Room
Spacious Modern Double Room
Bed type: King Size bed or 2 Queen Size beds or Queen Size bed
Size: 28m2
Check Prices
  • Air conditioning
— Less information+ More information
Room facilities
    Fairmont Empress Fairmont Double Room Fairmont RoomFairmont Empress Fairmont Double RoomFairmont Empress Fairmont Double Room Fairmont Room
    Fairmont Double Room
    Bed type: Double Bed or Queen Size bed or King Size bed
    Size: 37m2
    Check Prices
    • Air conditioning
    • Private bathroom
    — Less information+ More information

    A flat-screen cable TV and a seating area with 2 armchairs are featured in this room. Tea and coffee-making facilities are included. Views of the city or the inner courtyard are included. Please note, the photo above is representative of the room category. Actual rooms may vary from what is shown

    Room facilities
      Standard Triple Room
      Bed type: Triple
      Check Prices
      — Less information+ More information
      Fairmont Empress One-Bedroom Suite SuiteFairmont Empress One-Bedroom Suite Hotel informationFairmont Empress One-Bedroom Suite Hotel information
      One-Bedroom Suite
      Bed type: King Size bed
      Size: 51m2
      Check Prices
      • Air conditioning
      • Private bathroom
      — Less information+ More information
      Room facilities
        Fairmont Empress Junior Suite Hotel informationFairmont Empress Junior SuiteFairmont Empress Junior Suite
        Junior Suite
        Bed type: King Size bed
        Check Prices
        • Air conditioning
        — Less information+ More information

        Junior Suite, 1 King Bed - Expedia Moments 1

        Room facilities
          Fairmont Empress Deluxe Double Room Hotel informationFairmont Empress Deluxe Double Room Hotel informationFairmont Empress Deluxe Double Room Hotel information
          Deluxe Double Room
          Bed type: King Size bed or 2 Queen Size beds or Double beds
          Size: 37m2
          Check Prices
          • Air conditioning
          • Private bathroom
          — Less information+ More information

          A flat-screen cable TV and a seating area are featured in this room. Tea and coffee-making facilities are included. Views of the city or the inner courtyard are included. Please note, the photo above is representative of the room category. Actual rooms may vary from what is shown

          Room facilities
            Deluxe Triple Room
            Bed type: Triple
            Check Prices
            — Less information+ More information

            Triple Room (Deluxe/ Room Only)

            Fairmont Empress Spacious Junior Suite SuiteFairmont Empress Spacious Junior SuiteFairmont Empress Spacious Junior Suite
            Spacious Junior Suite
            Bed type: King Size bed
            Size: 37m2
            Check Prices
            — Less information+ More information
            Room facilities
              Moderate Double Room
              Bed type: Queen Size bed
              Size: 20m2
              Check Prices
              — Less information+ More information
              Room facilities
                Fairmont Empress Executive Double Room Hotel informationFairmont Empress Executive Double Room Hotel informationFairmont Empress Executive Double Room
                Executive Double Room
                Bed type: King Size bed
                Size: 30m2
                Check Prices
                — Less information+ More information

                Room features morning continental breakfast and newspaper delivery. Coffee and tea service throughout the day. This room offers access to the Concierge Lounge which includes nightly hors d’oeuvres, evening turn-down service and personalised welcome amenities. Please note, the photo above is representative of the room category. Actual rooms may vary from what is shown

                Room facilities
                  Fairmont Empress Executive Junior Suite SuiteFairmont Empress Executive Junior Suite
                  Executive Junior Suite
                  Bed type: King Size bed
                  Check Prices
                  — Less information+ More information
                  Room facilities
                    Fairmont Empress Signature Double Room Signature RoomFairmont Empress Signature Double Room Hotel informationFairmont Empress Signature Double Room Signature
                    Signature Double Room
                    Bed type: King Size bed
                    Size: 46m2
                    Check Prices
                    • Air conditioning
                    — Less information+ More information
                    Room facilities
                      Fairmont Empress Luxury Double Room Hotel information
                      Luxury Double Room
                      Bed type: King Size bed or 2 Single beds or Double Bed
                      Size: 28m2
                      Check Prices
                      • Air conditioning
                      — Less information+ More information

                      Deluxe Luxury Room, 1 King Bed, Non Smoking, City View, *Newly Renovated* - Expedia Moments 1

                      Room facilities
                        Fairmont Empress Luxury Junior Suite SuiteFairmont Empress Luxury Junior SuiteFairmont Empress Luxury Junior Suite Hotel information
                        Luxury Junior Suite
                        Bed type: King Size bed or 1 Single bed
                        Size: 37m2
                        Check Prices
                        — Less information+ More information

                        This spacious suite features an open concept living area. A flat-screen TV and a a sofa bed are included.

                        Room facilities

                          How to reach hotel

                          hotel Fairmont Empress Hotel - Victoria Victoria location
                          Show big map »

                          Hotel Address:

                          721 Government Street, Victoria, Canada, V8W 1W5

                          Get directions
                          City Center
                          • Victoria
                            800 m
                          Airports
                          Restaurants
                          • The Bengal Lounge - The Fairmont Empress Hotel (cuisine: Contemporary, Indian)
                            50 m
                          • Afternoon Tea - The Fairmont Empress Hotel (cuisine: Tea Room)
                            50 m
                          Parks
                          • Thunderbird Park
                            160 m
                          • The Robert Bateman Centre
                            280 m
                          Ski areas
                          • Ogden Point Breakwater
                            2.2km
                          Hotel information
                          • Check-In:
                            from  1 am
                          • Check-Out:
                            until  1 am
                          • Year renovated:
                            2009
                          • Number of rooms:
                            477

                          Hotel Awards

                          CanadianHOTEL AWARDSRecommendedVictoriaFairmont Empress

                          According to guest reviews, the hotel has been rated as
                          Best Luxury Hotels in Canada

                          Use Badge

                          Fairmont Empress Location

                          Legend
                          • Current hotel
                          • Hotels nearby
                          • Other hotels
                          • Airports
                          • Underground stations
                          • Train stations
                          • Parks
                          • Tourist attractions
                          • Museums
                          • Convention centers
                          • Stadiums
                          • Food and meals
                          • General

                          Hover above the icons to see hotel photo and details.

                          Click the hotel to go to the main hotel page.

                          Route Planner
                          Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

                          What's nearby

                          What's nearby.

                          ity Center is in 800m

                          Pacific Undersea Gardens are in 183m

                          British Columbia Parliament Building is in 183m

                          Thunderbird Park is in 183m

                          Victoria Inner Harbor is in 183m

                          Miniature World, place to see 80 miniature displays of places, events and themes, is in 183m

                          Crystal Garden, the first convention centre, is in 200m

                          Royal British Columbia Museum, exhibiting showcases the human and natural history, is in 200m

                          Victoria Bug Zoo is in 274m

                          Royal London Wax Museum is in 300m

                          British Columbia Festival-Arts is in 400m

                          Maritime Museum of British Columbia is in 500m

                          Victoria Royal Theatre, 1416 seat theatre opened in 1913, is in 549m

                          Emily Carr House, home of writer Emily Carr, is in 700m

                          Victoria Independent Film is in 700m

                          Victoria Park is in 700m

                          Tourist attractions

                          • Fishermans Wharf - 200 m
                          • Inner Harbour - 500 m
                          • Victoria - 600 m

                          Places of interest

                          • The Parliament Building - 200 m
                          • The Butchart Gardens - 600 m

                          Convention centers

                          • Victoria Conference Centre - 100 m

                          Shopping areas

                          • Market Square - 500 m

                          Amusement

                          • Cosmic Reality - 400 m
                          • Billiard Gallery Ltd - 600 m
                          • Roots Fest Music Festival - 600 m
                          • Peacock Billiards Ltd - 700 m

                          Monuments and Landmarks

                          • Fairmont Empress Hotel - 100 m

                          Museums

                          • Crystal Garden - 100 m
                          • Royal BC Museum - 200 m
                          • Royal London Wax Museum - 300 m
                          • Downtown/ City Center - 300 m
                          • British Columbia Festival-Arts - 300 m
                          • Maritime Museum of BC - 400 m
                          • J J Andre Assoc Ltd - 600 m
                          • Victoria Independent Film - 600 m
                          • Craigflower Manor and Schoolhse - 700 m

                          Parks

                          • Victoria Park - 600 m

                          Halls

                          • Crystal Garden Administration - 100 m
                          • Royal and MC Pherson Theatres - 500 m
                          • City Bingo Assn - 600 m

                          Universities, Institutes

                          • Pan Pacific Intl College Inc - 600 m

                          Arboretum, Green spaces, Zoos

                          • Inner Harbor / Victoria Bug Zoo - 500 m

                          Theaters

                          • The Royal Theatre - 400 m

                          College Campuses

                          • University Canada West - Victoria - 400 m

                          Local Attractions

                          • Art Gallery of Greater Victoria - 1.5km
                            1040 Moss St., Victoria
                          • Point Ellice House - 1.7km
                            2616 Pleasant St., Victoria
                          • Abkhazi Garden - 3.1km
                            1964 Fairfield Road, Victoria
                          • Craigdarroch Castle - 1.8km
                            1050 Joan Crescent, Victoria
                          • Government House - 1.9km
                            1401 Rockland Avenue, Victoria

                          Near the hotelNear the hotel

                          • Fairmont Empress Hotel - 50 m
                            721 Government St., Victoria
                          • Miniature World - 120 m
                            649 Humboldt St., Victoria
                          • Parliament Buildings - 240 m
                            501 Belleville St, Victoria
                          • Inner Harbour - 480 m
                            Victoria, British ColumbiaCanada
                          • Royal BC Museum - 120 m
                            675 Belleville Street, Victoria
                          • Thunderbird Park - 160 m
                            675 Belleville st., Victoria
                          • The Robert Bateman Centre - 280 m
                            470 Belleville Street, Victoria

                          Restaurants Nearby

                          • The Bengal Lounge - The Fairmont Empress Hotel - 50 m

                            Address: 721 Government St
                            Phone: 250-389-2727

                            86% likes this, based on 374 reviews
                            Cuisine: Contemporary, Indian
                            Price Range: CAD 33 - CAD 129

                          • The Empress Room - 50 m

                            Address: 721 Government St.
                            Phone: 250-389-2727

                            69% likes this, based on 136 reviews
                            Price Range: CAD 40 - CAD 85

                          • Milestone's Restaurant - 170 m

                            Address: 812 Wharf St
                            Phone: (250) 381-2244

                            74% likes this, based on 282 reviews
                            Cuisine: American
                            Price Range: CAD 0 - CAD 30

                          • Afternoon Tea - The Fairmont Empress Hotel - 50 m

                            Address: 721 Government Street
                            Phone: 250-389-2727

                            66% likes this, based on 320 reviews
                            Cuisine: Tea Room
                            Price Range: CAD 41 - CAD 68

                          • Pescatores Seafood + Grill - 130 m

                            Address: 614 Humboldt Street
                            Phone: 250-385-4512

                            72% likes this, based on 402 reviews
                            Cuisine: Steakhouse, Seafood, Pacific Rim
                            Price Range: CAD 3 - CAD 67

                          Getting there.

                          Airport Victoria Inner Harbor is in 1.3km.

                          Airport Victoria International is in 25.4km.

                          Getting around.

                          Public hotel parking is possible onsite for the rate of 28.00 CAD per day.

                          Hotel information
                          • Check-In:
                            from  1 am
                          • Check-Out:
                            until  1 am
                          • Year renovated:
                            2009
                          • Number of rooms:
                            477

                          Hotel Awards

                          CanadianHOTEL AWARDSRecommendedVictoriaFairmont Empress

                          According to guest reviews, the hotel has been rated as
                          Best Luxury Hotels in Canada

                          Use Badge

                          Hotels nearby
                          Helms Inn Victoria
                          2 stars
                          0.4km
                          Cities nearby

                          Fairmont Empress Reviews

                          Guest reviews are submitted by our customers after their stay at Fairmont Empress

                          Average guest rating

                          7.6out of 10
                          Excellent
                          Based on 47 reviews

                          Rating by category:

                          Service
                          9.1
                          Value
                          8.2
                          Rooms
                          8.8
                          Location
                          9.9

                          Individual guest reviews

                          • Older travelers
                            9.6

                            Excellent Victorian era experience and history was very memorable.

                            Not much really, our dining experience in the main restaurant and Bengal lounge were very good and our room was above average for comform and the bed was excellent. My wife was very disapointed to find that not all our "deserts" were given to us when we departed the High Tea.. We enjoyed the sandwiches and other items but could not finish the desert tier and so was looking forward to that later with some coffee in the room. Our lemon bars were missing, and I might point out my wife is standing over me as I write this. Thanks for a great time.

                          • Couple
                            6.2

                            The heritage of the hotel

                            I specifically asked for an ocean view room and paid over cad450 per night! But what I got was only one small window with a just a bit of view! Other bigger windows in the room only got garden view! It is a totally ripped off for the price I paid! I would never do this again!

                          • Family with children
                            7.4

                            The location was perfec

                            The room and bathroom are not as expected

                          • Older travelers
                            8.2

                            Traditional style very grand in Brilliant location. Staff were excellent.

                            The room I had was quite hot but minor point

                          • Older travelers
                            7.8

                            This is the 'Grand Old Dame' of hotels in Victoria, in the style of the Canadian Pacific Hotels, which were taken over by the Fairmont chain. Service is top drawer but be aware this is an old facility which receives much attention in their attempt to keep it current. It is right downtown, across the street from the Inner Harbour.

                            The pluming is getting old. The rooms are oddly laid out, due to the shape/angles of the building.

                          • Single
                            10.0

                            Classic design, complimentary buffet and breakfast.

                            Some noise through the windows.

                          • Single
                            8.8

                            A very historic building and location is outstanding. As this is located right in the inner harbour and downtown it feels like you are in a country estate. Minutes to shopping and wonderful resturants. Shopped for the best deal as in season this is very expensive. Staff are very helpful and friendly.

                          • Couple
                            8.2

                            <Love the proximity to downtown shops, restaurants and waterfront.

                            Every single thing is extra money (parking, wifi) and not cheap at all. The room rate was competitive, but with the extras, it costs the same as a newer/nicer hotel.

                          • Single
                            9.6

                            The staff was absolutely perfect. We requested a room change and Alex at the front desk could have not been any nicer and professional about the switch. The room we got had a perfect view, quiet and quaint. I was surprised that the fridge allowed me to put in my own food and the free insuite coffee in a nice touch. Will book at the Empress again next time I'm in town. Thank you.

                            Some of the decor could use some refreshing. Ex, window lampshade was loosing its edge ribbon, a stain on the bed skirt and the woodwork need a coat of paint. :) This said, it looks like the Hotel is being renovated, please do not make it modern! Keep the old charm with a refreshed look. (I'm a designer)

                          • Older travelers
                            10.0

                            Understated old luxury. Classy, helpful staff ready to serve. Unimaginable comfort - bed, pillows, soaps, Keurig, tea kettle, coffee, tea - everything so well done!! Decor of room - cool, relaxing, luxuriously painted with 3 shades of turquoise, trim, curtains, bedskirt, botanical prints...like an old English home. Staff so helpful, courteous, always asking how to serve you, goign the extra mile to help locate restaurants, call a taxi, book a reservation somewhere for you. Wonderful!!!!!

                            That I couldn't stay longer!!!

                          • Older travelers
                            8.8

                            staff was superb

                            hotel is tired but that's a legacy of tradition

                          How to reach hotel

                          hotel Fairmont Empress Hotel - Victoria Victoria location
                          Show big map »

                          Hotel Address:

                          721 Government Street, Victoria, Canada, V8W 1W5

                          Get directions
                          City Center
                          • Victoria
                            800 m
                          Airports
                          Restaurants
                          • The Bengal Lounge - The Fairmont Empress Hotel (cuisine: Contemporary, Indian)
                            50 m
                          • Afternoon Tea - The Fairmont Empress Hotel (cuisine: Tea Room)
                            50 m
                          Parks
                          • Thunderbird Park
                            160 m
                          • The Robert Bateman Centre
                            280 m
                          Ski areas
                          • Ogden Point Breakwater
                            2.2km
                          Hotel information
                          • Check-In:
                            from  1 am
                          • Check-Out:
                            until  1 am
                          • Year renovated:
                            2009
                          • Number of rooms:
                            477

                          Hotel Awards

                          CanadianHOTEL AWARDSRecommendedVictoriaFairmont Empress

                          According to guest reviews, the hotel has been rated as
                          Best Luxury Hotels in Canada

                          Use Badge