Fairmont Empress

721 Government Street, Victoria, Canada, V8W 1W5  show map
 4 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Fairmont Empress

 Paid Wi-Fi

Paid Wi-Fi in public areas

 Parking

Paid parking

 24-Hour

24-hour reception

 Check-in/Check-out

Express check-in/-out

 Swimming Pool

Indoor swimming pool

Outdoor swimming pool

 Fitness/Gym

Fitness center

 Spa and relaxation

Spa & wellness center

Reflex massage

Massage

Steam bath

Jacuzzi

 Breakfast

In-room breakfast

Continental breakfast

Editorial review:

Fairmont Empress invites guests for a wonderful stay. This gorgeous British landmark will transport you to the past. It has beautiful views of the Inner Harbour. The setting is gorgeous and the staff bends over backwards for guests. The hotel is large and can be a task to navigate through. The high tea is excellent and the pool is great. Some feel that it's too haughty of a place, but others feel it's still a very good place.

Overview

Located near the city center, the three-star hotel Fairmont Empress is being surrounded by most popular sights of Victoria.

The hotel with the classical facade and fully equipped rooms provides its guests with public hotel parking.

All 477 non-smoking air-conditioned guestrooms offer the guests DVD player and mini-bar as well as free of charge hotel high-speed internet.

The hotel serves its guests all meals in buffet form.

The nearest airport is Victoria Inner Harbor, located 1.3km away from the hotel.

Year renovated:   2009.  Number of floors:   8.  Number of rooms:   477.

Rooms

General information:

The non-smoking air-conditioned rooms come with mini bar and a private bathroom, television, ironing facilities and heating.

Room types:

Double room with the king size bed has an area of 32sqm and comes with the seating area.

Double room is equipped with the queen size bed and has an area of 23sqm.

Deluxe King room is furnished with the king size bed and has an area of 32sqm.

Deluxe Queen room offers queen size bed and has an area of 23sqm.

Classic room has queen size bed and an area of 37sqm.

Economy room is equipped with the queen size bed and is non-smoking.

Dining options

Guests of the hotel are offered to taste meals in a buffet form. Lunch and dinner may be chosen from à la carte menu.

The nearest places to eat are the following:

The Empress Dining Room is a fine-dining restaurant offering breakfast and dinner daily.

Bengal Lounge is a colonial-style lounge famous for its curry buffet lunches and dinners.

Afternoon Tea in the Lobby is a tradition in Victoria for almost a century and the hotel offers its guests to join it.

All visitors are offered a full breakfast for a fee. 

Services

Fax/photocopying facilities as well as secretarial services are available onsite.

Free hotel high-speed internet is available in the hotel rooms.

Leisure

Guests may relax at the indoor swimming pool.

Additional features

Rooms/facilities for people with disabilities as well as child care are possible onsite.

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Facilities

General

  • Paid Wi-Fi in public areas
  • Paid on-site parking
  • Handicap parking
  • Express check-in/-out
  • 24-hour reception
  • Non-smoking rooms
  • Allergy-free rooms
  • Air conditioning in public areas
  • Eco friendly
  • 24-hour security
  • Safe deposit box
  • Multilingual staff
  • Pets allowed (limited amount or weight)
  • Executive/Club floor
  • Lobby
  • Vending machines
  • Souvenir shop
  • Currency exchange
  • ATM/Cash machine
  • Beauty salon
  • Luggage storage
  • Bicycle storage
  • Elevator
  • Rooms/Facilities for disabled

Guest Parking

  • public parking is possible on site at CAD 30 per day.
  • private parking is possible on site at CAD 30 per day.

Sports & Fitness

  • Fitness center

Services

  • Paid city shuttle
  • Paid valet parking
  • 24-hour room service
  • Bell staff/Porter
  • Bicycle rental
  • Car rental
  • Limousine service
  • Dry cleaning
  • Laundry
  • Wedding services
  • Shops/Commercial services
  • Newspaper service
  • Tours/Ticket assistance
  • Shoe shine service
  • Wake up service

Dining facilities

  • Paid breakfast
  • Continental breakfast
  • In-room breakfast
  • A la carte restaurant
  • Bar/Lounge
  • Picnic area/Tables
  • Coffee/Tea in lobby

Meeting facilities

  • 24-hour business center
  • Conference room
  • Meeting/Banquet facilities
  • Fax/Photocopying

Children's facilities

  • Cribs available
  • Babysitting/Child services
  • Children's play area
  • Children's pool
  • Video games
  • Kids club

Leisure facilities

  • Indoor heated swimming pool
  • Outdoor swimming pool
  • Live entertainment
  • Health club
  • Spa & wellness center
  • Steam bath
  • Jacuzzi
  • Massage
  • Garden area
  • Reflex massage

Room view

  • City view
  • Courtyard view
  • Harbor view

Room facilities

  • Individual air conditioning
  • Heating
  • Paid in-room safe
  • Mini-Bar
  • Tea and coffee facilities
  • Turndown service
  • Sitting area
  • Dressing area
  • Rollaway/Extra bed
  • Wardrobe
  • Ironing facilities
  • Armchair
  • Fan/Extractor

Bathroom

  • Private bathroom
  • Bathtub
  • Steam shower
  • Hair dryer
  • Bathrobe

Kitchen facilities

  • Electric kettle

Bedroom

  • Premium bedding
  • Down comforter

Media

  • Paid movies/Video
  • Flat-screen TV
  • Cable/Satellite television
  • Direct dial telephone
  • CD player
  • Radio
  • AM/FM alarm clock

Room decor

  • Carpeted floor

Policies

Check-In

  • from  1 am

Check-Out

  • until  1 am

Children and extra beds

  • All children under the age of 18 may stay free of charge when using existing bedding. 
  • One child under the age of 2 may stay for free in a crib. 
  • Maximum capacity of extra beds in a room is 1. 

Pets

  • Pets are allowed on request.

How to reach hotel

hotel Fairmont Empress Victoria location
Show big map »

Hotel Address:

721 Government Street, Victoria, Canada, V8W 1W5

Get directions
City Center
  • Victoria
    800 m
Airports
Restaurants
  • The Bengal Lounge - The Fairmont Empress Hotel (cuisine: Contemporary, Indian)
    50 m
  • Afternoon Tea - The Fairmont Empress Hotel
    50 m
Parks
  • Thunderbird Park
    160 m
  • The Robert Bateman Centre
    280 m
Ski areas
  • Ogden Point Breakwater
    2.2 km
Hotel information
  • Check-In:
    from  1 am
  • Check-Out:
    until  1 am
  • Year renovated:
    2009
  • Number of floors:
    8
  • Number of rooms:
    477

Hotel Awards

CanadianHOTEL AWARDSRecommendedVictoriaFairmont Empress

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in Canada

Use Badge

Rooms and availability

General information:

The non-smoking air-conditioned rooms come with mini bar and a private bathroom, television, ironing facilities and heating.

Room types:

Double room with the king size bed has an area of 32sqm and comes with the seating area.

Double room is equipped with the queen size bed and has an area of 23sqm.

Deluxe King room is furnished with the king size bed and has an area of 32sqm.

Deluxe Queen room offers queen size bed and has an area of 23sqm.

Classic room has queen size bed and an area of 37sqm.

Economy room is equipped with the queen size bed and is non-smoking.

Fairmont Empress Spacious Modern Double Room Hotel informationFairmont Empress Spacious Modern Double Room Hotel informationFairmont Empress Spacious Modern Double Room
Spacious Modern Double Room
Bed type: King-size bed or 2 Queen-size beds or Queen-size bed
Size: 28 m²
Check Prices
  • Air conditioning
— Less information+ More information
Room facilities
    Fairmont Empress Fairmont Double Room Fairmont RoomFairmont Empress Fairmont Double RoomFairmont Empress Fairmont Double Room Fairmont Room
    Fairmont Double Room
    Bed type: Double bed or Queen-size bed or King-size bed
    Size: 37 m²
    Check Prices
    • Air conditioning
    • Private bathroom
    — Less information+ More information

    A flat-screen cable TV and a desk are featured in this room. Tea and coffee-making facilities are included. Views of the city or the inner courtyard are included. Please note, the photo above is representative of the room category. Actual rooms may vary from what is shown

    Room facilities
      Fairmont Empress One-Bedroom Suite SuiteFairmont Empress One-Bedroom Suite Hotel informationFairmont Empress One-Bedroom Suite Hotel information
      One-Bedroom Suite
      Bed type: King-size bed
      Size: 51 m²
      Check Prices
      • Air conditioning
      • Private bathroom
      — Less information+ More information
      Room facilities
        Fairmont Empress Deluxe Double Room Hotel informationFairmont Empress Deluxe Double Room Hotel informationFairmont Empress Deluxe Double Room
        Deluxe Double Room
        Bed type: King-size bed
        Size: 37 m²
        Check Prices
        • Air conditioning
        — Less information+ More information

        A flat-screen cable TV and a seating area are featured in this room. Tea and coffee-making facilities are included. Views of the city or the inner courtyard are included. Please note, the photo above is representative of the room category. Actual rooms may vary from what is shown

        Room facilities
          Moderate Double Room
          Bed type: Queen-size bed
          Size: 20 m²
          Check Prices
          — Less information+ More information
          Room facilities
            Fairmont Empress Executive Double Room Hotel informationFairmont Empress Executive Double Room Hotel informationFairmont Empress Executive Double Room
            Executive Double Room
            Bed type: King-size bed
            Size: 30 m²
            Check Prices
            — Less information+ More information

            Room features morning continental breakfast and newspaper delivery. Coffee and tea service throughout the day. This room offers access to the Concierge Lounge which includes nightly hors d’oeuvres, evening turn-down service and personalised welcome amenities. Please note, the photo above is representative of the room category. Actual rooms may vary from what is shown

            Room facilities
              Fairmont Empress Executive Junior Suite SuiteFairmont Empress Executive Junior Suite
              Executive Junior Suite
              Bed type: King-size bed
              Check Prices
              — Less information+ More information
              Room facilities
                Fairmont Empress Luxury Double Room Hotel informationFairmont Empress Luxury Double Room Hotel information
                Luxury Double Room
                Bed type: King-size bed or 2 Single beds or Double bed
                Size: 28 m²
                Check Prices
                • Air conditioning
                — Less information+ More information

                Deluxe Luxury Room, 1 King Bed, Non Smoking, City View, *Newly Renovated* - Moments 1

                Room facilities
                  Fairmont Empress Luxury Junior Suite SuiteFairmont Empress Luxury Junior SuiteFairmont Empress Luxury Junior Suite Hotel information
                  Luxury Junior Suite
                  Bed type: King-size bed or Double bed or Twin beds
                  Size: 37 m²
                  Check Prices
                  — Less information+ More information

                  Luxury Junior Suite (newly renovated) - Moments 2

                  Room facilities

                    How to reach hotel

                    hotel Fairmont Empress Victoria location
                    Show big map »

                    Hotel Address:

                    721 Government Street, Victoria, Canada, V8W 1W5

                    Get directions
                    City Center
                    • Victoria
                      800 m
                    Airports
                    Restaurants
                    • The Bengal Lounge - The Fairmont Empress Hotel (cuisine: Contemporary, Indian)
                      50 m
                    • Afternoon Tea - The Fairmont Empress Hotel
                      50 m
                    Parks
                    • Thunderbird Park
                      160 m
                    • The Robert Bateman Centre
                      280 m
                    Ski areas
                    • Ogden Point Breakwater
                      2.2 km
                    Hotel information
                    • Check-In:
                      from  1 am
                    • Check-Out:
                      until  1 am
                    • Year renovated:
                      2009
                    • Number of floors:
                      8
                    • Number of rooms:
                      477

                    Hotel Awards

                    CanadianHOTEL AWARDSRecommendedVictoriaFairmont Empress

                    According to guest reviews, the hotel has been rated as
                    Best Luxury Hotels in Canada

                    Use Badge

                    Fairmont Empress Location

                    Legend
                    • Current hotel
                    • Hotels nearby
                    • Other hotels
                    • Airports
                    • Underground stations
                    • Train stations
                    • Parks
                    • Tourist attractions
                    • Museums
                    • Convention centers
                    • Stadiums
                    • Food and meals
                    • General

                    Hover above the icons to see hotel photo and details.

                    Click the hotel to go to the main hotel page.

                    Route Planner
                    Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

                    What's nearby

                    What's nearby.

                    ity Center is in 800m

                    Pacific Undersea Gardens are in 183m

                    British Columbia Parliament Building is in 183m

                    Thunderbird Park is in 183m

                    Victoria Inner Harbor is in 183m

                    Miniature World, place to see 80 miniature displays of places, events and themes, is in 183m

                    Crystal Garden, the first convention centre, is in 200m

                    Royal British Columbia Museum, exhibiting showcases the human and natural history, is in 200m

                    Victoria Bug Zoo is in 274m

                    Royal London Wax Museum is in 300m

                    British Columbia Festival-Arts is in 400m

                    Maritime Museum of British Columbia is in 500m

                    Victoria Royal Theatre, 1416 seat theatre opened in 1913, is in 549m

                    Emily Carr House, home of writer Emily Carr, is in 700m

                    Victoria Independent Film is in 700m

                    Victoria Park is in 700m

                    Tourist attractions

                    Places of interest

                    • The Parliament Building - 200 m
                    • The Butchart Gardens - 600 m

                    Convention centers

                    Shopping areas

                    • Market Square - 500 m

                    Amusement

                    • Cosmic Reality - 400 m
                    • Billiard Gallery Ltd - 600 m
                    • Roots Fest Music Festival - 600 m
                    • Peacock Billiards Ltd - 700 m

                    Monuments and Landmarks

                    Museums

                    • Crystal Garden - 100 m
                    • Royal BC Museum - 200 m
                    • Downtown/ City Center - 300 m
                    • British Columbia Festival-Arts - 300 m
                    • Royal London Wax Museum - 300 m
                    • Maritime Museum of BC - 400 m
                    • Victoria Independent Film - 600 m
                    • J J Andre Assoc Ltd - 600 m
                    • Craigflower Manor and Schoolhse - 700 m

                    Parks

                    • Victoria Park - 600 m

                    Halls

                    • Crystal Garden Administration - 100 m
                    • Royal and MC Pherson Theatres - 500 m
                    • City Bingo Assn - 600 m

                    Universities, Institutes

                    Arboretum, Green spaces, Zoos

                    • Inner Harbor / Victoria Bug Zoo - 500 m

                    Theaters

                    • The Royal Theatre - 400 m

                    Marina

                    • BC Ferries - 700 m

                    College Campuses

                    Local attractions

                    • Art Gallery of Greater Victoria - 1.5 km
                      1040 Moss St., Victoria
                    • Point Ellice House - 1.7 km
                      2616 Pleasant St., Victoria
                    • Abkhazi Garden - 3.1 km
                      1964 Fairfield Road, Victoria
                    • Craigdarroch Castle - 1.8 km
                      1050 Joan Crescent, Victoria
                    • Government House - 1.9 km
                      1401 Rockland Avenue, Victoria

                    Near the hotel

                    • Fairmont Empress Hotel - 50 m
                      721 Government St., Victoria
                    • Miniature World - 120 m
                      649 Humboldt St., Victoria
                    • Parliament Buildings - 240 m
                      501 Belleville St, Victoria
                    • Inner Harbour - 480 m
                      Victoria, British ColumbiaCanada
                    • Royal BC Museum - 120 m
                      675 Belleville Street, Victoria
                    • Thunderbird Park - 160 m
                      675 Belleville st., Victoria
                    • The Robert Bateman Centre - 280 m
                      470 Belleville Street, Victoria

                    Restaurants nearby

                    • The Bengal Lounge - The Fairmont Empress Hotel - 50 m

                      Address: 721 Government St
                      Phone: 250-389-2727

                      86% likes this, based on 374 reviews
                      Cuisine: Contemporary, Indian
                      Price Range: CAD 34 - CAD 132

                    • The Empress Room - 50 m

                      Address: 721 Government St.
                      Phone: 250-389-2727

                      69% likes this, based on 136 reviews
                      Price Range: CAD 41 - CAD 87

                    • Milestone's Restaurant - 170 m

                      Address: 812 Wharf St
                      Phone: (250) 381-2244

                      74% likes this, based on 282 reviews
                      Cuisine: American
                      Price Range: CAD 0 - CAD 31

                    • Afternoon Tea - The Fairmont Empress Hotel - 50 m

                      Address: 721 Government Street
                      Phone: 250-389-2727

                      66% likes this, based on 320 reviews
                      Price Range: CAD 42 - CAD 70

                    • Pescatores Seafood + Grill - 130 m

                      Address: 614 Humboldt Street
                      Phone: 250-385-4512

                      72% likes this, based on 402 reviews
                      Price Range: CAD 3 - CAD 69

                    Getting there.

                    Airport Victoria Inner Harbor is in 1.3km.

                    Airport Victoria International is in 25.4km.

                    Getting around.

                    Public hotel parking is possible onsite for the rate of 28.00 CAD per day.

                    Hotel information
                    • Check-In:
                      from  1 am
                    • Check-Out:
                      until  1 am
                    • Year renovated:
                      2009
                    • Number of floors:
                      8
                    • Number of rooms:
                      477

                    Hotel Awards

                    CanadianHOTEL AWARDSRecommendedVictoriaFairmont Empress

                    According to guest reviews, the hotel has been rated as
                    Best Luxury Hotels in Canada

                    Use Badge

                    Hotels nearby
                    Helms Inn Victoria
                    2 stars
                    0.4 km
                    Cities nearby

                    Fairmont Empress Reviews

                    Guest reviews are submitted by our customers after their stay at Fairmont Empress

                    Average guest rating

                    7.6out of 10
                    Fabulous
                    Based on 47 reviews

                    Rating by category:

                    Service
                    9.1
                    Value
                    8.2
                    Rooms
                    8.8
                    Location
                    9.9

                    Individual guest reviews

                    • Older travelers
                      9.6

                      Excellent Victorian era experience and history was very memorable.

                      Not much really, our dining experience in the main restaurant and Bengal lounge were very good and our room was above average for comform and the bed was excellent. My wife was very disapointed to find that not all our "deserts" were given to us when we departed the High Tea.. We enjoyed the sandwiches and other items but could not finish the desert tier and so was looking forward to that later with some coffee in the room. Our lemon bars were missing, and I might point out my wife is standing over me as I write this. Thanks for a great time.

                    • Couple
                      6.2

                      The heritage of the hotel

                      I specifically asked for an ocean view room and paid over cad450 per night! But what I got was only one small window with a just a bit of view! Other bigger windows in the room only got garden view! It is a totally ripped off for the price I paid! I would never do this again!

                    • Family with children
                      7.4

                      The location was perfec

                      The room and bathroom are not as expected

                    • Older travelers
                      8.2

                      Traditional style very grand in Brilliant location. Staff were excellent.

                      The room I had was quite hot but minor point

                    • Older travelers
                      7.8

                      This is the 'Grand Old Dame' of hotels in Victoria, in the style of the Canadian Pacific Hotels, which were taken over by the Fairmont chain. Service is top drawer but be aware this is an old facility which receives much attention in their attempt to keep it current. It is right downtown, across the street from the Inner Harbour.

                      The pluming is getting old. The rooms are oddly laid out, due to the shape/angles of the building.

                    • Single
                      10.0

                      Classic design, complimentary buffet and breakfast.

                      Some noise through the windows.

                    • Single
                      8.8

                      A very historic building and location is outstanding. As this is located right in the inner harbour and downtown it feels like you are in a country estate. Minutes to shopping and wonderful resturants. Shopped for the best deal as in season this is very expensive. Staff are very helpful and friendly.

                    • Couple
                      8.2

                      <Love the proximity to downtown shops, restaurants and waterfront.

                      Every single thing is extra money (parking, wifi) and not cheap at all. The room rate was competitive, but with the extras, it costs the same as a newer/nicer hotel.

                    • Single
                      9.6

                      The staff was absolutely perfect. We requested a room change and Alex at the front desk could have not been any nicer and professional about the switch. The room we got had a perfect view, quiet and quaint. I was surprised that the fridge allowed me to put in my own food and the free insuite coffee in a nice touch. Will book at the Empress again next time I'm in town. Thank you.

                      Some of the decor could use some refreshing. Ex, window lampshade was loosing its edge ribbon, a stain on the bed skirt and the woodwork need a coat of paint. :) This said, it looks like the Hotel is being renovated, please do not make it modern! Keep the old charm with a refreshed look. (I'm a designer)

                    • Older travelers
                      10.0

                      Understated old luxury. Classy, helpful staff ready to serve. Unimaginable comfort - bed, pillows, soaps, Keurig, tea kettle, coffee, tea - everything so well done!! Decor of room - cool, relaxing, luxuriously painted with 3 shades of turquoise, trim, curtains, bedskirt, botanical prints...like an old English home. Staff so helpful, courteous, always asking how to serve you, goign the extra mile to help locate restaurants, call a taxi, book a reservation somewhere for you. Wonderful!!!!!

                      That I couldn't stay longer!!!

                    • Older travelers
                      8.8

                      staff was superb

                      hotel is tired but that's a legacy of tradition

                    How to reach hotel

                    hotel Fairmont Empress Victoria location
                    Show big map »

                    Hotel Address:

                    721 Government Street, Victoria, Canada, V8W 1W5

                    Get directions
                    City Center
                    • Victoria
                      800 m
                    Airports
                    Restaurants
                    • The Bengal Lounge - The Fairmont Empress Hotel (cuisine: Contemporary, Indian)
                      50 m
                    • Afternoon Tea - The Fairmont Empress Hotel
                      50 m
                    Parks
                    • Thunderbird Park
                      160 m
                    • The Robert Bateman Centre
                      280 m
                    Ski areas
                    • Ogden Point Breakwater
                      2.2 km
                    Hotel information
                    • Check-In:
                      from  1 am
                    • Check-Out:
                      until  1 am
                    • Year renovated:
                      2009
                    • Number of floors:
                      8
                    • Number of rooms:
                      477

                    Hotel Awards

                    CanadianHOTEL AWARDSRecommendedVictoriaFairmont Empress

                    According to guest reviews, the hotel has been rated as
                    Best Luxury Hotels in Canada

                    Use Badge