Fairmont Empress Hotel - Victoria

721 Government Street, Victoria, Canada, V8W 1W5  show map
 5 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Fairmont Empress Hotel - Victoria

Paid Wi-Fi

CAD 15 per day

Parking

CAD 32 per day

Luggage storage
Late check-in/ -out
Food/ Drinks

Bar/ Lounge area

A la carte restaurant

Picnic area/ Tables

Breakfast room

Shuttle

Paid city shuttle

Fitness/ Gym

Fitness center

Swimming pool

Outdoor swimming pool

Indoor heated swimming pool

Editorial review:

Fairmont Empress invites guests for a wonderful stay. This gorgeous British landmark will transport you to the past. It has beautiful views of the Inner Harbour. The setting is gorgeous and the staff bends over backwards for guests. The hotel is large and can be a task to navigate through. The high tea is excellent and the pool is great. Some feel that it's too haughty of a place, but others feel it's still a very good place.

Overview

Fairmont Empress is an 8-story hotel in the heart of Victoria at a close proximity to Zip San Juan, Point Ellice House and Art Gallery of Greater Victoria offering 477 non-smoking rooms. The elegant hotel, built in 1908, is renowned for its Gothic architecture.

The perfect location makes a sanctuary, a museum and a church easily reachable. The venue is 1 km away from the city center.

Shoppers will find shops and fairgrounds within a few minutes of the hotel.

5 minutes' drive from Victoria Inner Harbor airport and 5 minutes' walk to Mercurio Gallery train station.

Rooms

Guests at Fairmont Empress Hotel are accommodated in rooms with a stereo system, a private safe, a minibar, TV and central heating. The guestrooms afford a magnificent view of the city. They are equipped with a kettle, coffee/tea makers and a fridge.

Eat & Drink

A free continental breakfast is served in the dining room. Residents can try dishes of local cuisine at the restaurant. The Bengal Lounge and Milestone's Restaurant serve a selection of meals within 50 meters from the venue.

All visitors are offered a full breakfast for a fee. 

Services

Guests at Fairmont Empress Hotel are offered to use a beauty shop, a storage room and currency exchange as well as newspaper service, dry cleaning and 24-hour room service.

Relax

Video games, babysitting and a mini club are available for guests with children. On-site amenities for fitness include a fitness center and a gym.

Internet

Wireless internet is available in the entire hotel at CAD 15 per day.

Guest Parking

public parking is possible on site at CAD 32 per day.

Year renovated:   2009.  Number of floors:   8.  Number of rooms:   477.

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Facilities

General

  • Paid Wi-Fi
  • Paid on-site parking
  • Handicap parking
  • Express check-in/ -out
  • 24-hour reception
  • Non-smoking rooms
  • Allergy-free rooms
  • Eco friendly
  • 24-hour security
  • Safe deposit box
  • Multilingual staff
  • Pets allowed (limited amount or weight)
  • Executive/club floor
  • Lobby
  • Vending machines
  • Souvenir shop
  • Currency exchange
  • ATM/Cash machine
  • Beauty salon
  • Luggage storage
  • Bicycle storage
  • Elevator
  • Rooms/ Facilities for disabled

Services

  • Paid city shuttle
  • Paid valet parking
  • 24-hour room service
  • Bell staff/Porter
  • Bicycle rental
  • Car rental
  • Limousine service
  • Dry cleaning
  • Laundry
  • Wedding services
  • Shops/Commercial services
  • Newspaper service
  • Tours/Ticket assistance
  • Shoe shine service

Dining facilities

  • Paid breakfast
  • Continental breakfast
  • In-room breakfast
  • A la carte restaurant
  • Bar/ Lounge area
  • Picnic area/ Tables
  • Coffee/ Tea in lobby

Meeting facilities

  • 24-hour business center
  • Conference room
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children's facilities

  • Cribs available
  • Babysitting/ Child services
  • Children's play area
  • Children's pool
  • Video games
  • Kids club

Leisure facilities

  • Indoor heated swimming pool
  • Outdoor swimming pool
  • Live entertainment
  • Health club
  • Spa & wellness center
  • Steam bath
  • Jacuzzi
  • Garden area
  • Reflex massage

Room view

  • City view
  • Courtyard view
  • Harbor view

Room facilities

  • Individual air conditioning
  • Heating
  • Paid in-room safe
  • Mini-bar
  • Tea and coffee facilities
  • Turndown service
  • Sitting area
  • Dressing area
  • Rollaway beds
  • Wardrobe
  • Ironing facilities
  • Fan/ Extractor

Bathroom

  • Private bathroom
  • Bathtub
  • Steam shower
  • Hair dryer
  • Bathrobe

Bedroom

  • Premium bedding
  • Down comforter

Media

  • Paid movies/Video
  • Flat-screen TV
  • Cable/ Satellite television
  • Direct dial telephone
  • CD player
  • Radio
  • AM/FM alarm clock

Room decor

  • Carpeted floor

Policies

Check-in

  • from  11 am

Check-out

  • until  11 am

Children and extra beds

  • All children under the age of 18 may stay free of charge when using existing bedding. 
  • There are no extra beds provided in a room. 

How to reach hotel

hotel Fairmont Empress Hotel - Victoria Victoria location
Show big map »

Hotel Address:

721 Government Street, Victoria, Canada, V8W 1W5

Get directions
City Center
  • Victoria
    800 m
Airports
Train Stations
  • Mercurio Gallery
    300 m
  • Artevo Gallery
    400 m
Restaurants
  • The Bengal Lounge - The Fairmont Empress Hotel (cuisine: Contemporary, Indian)
    30 m
  • Afternoon Tea - The Fairmont Empress Hotel
    30 m
Parks
  • Thunderbird Park
    170 m
  • The Robert Bateman Centre
    260 m
Ski areas
  • Ogden Point Breakwater
    2.3 km
Hotel information
  • Check-in:
    from  11 am
  • Check-out:
    until  11 am
  • Year renovated:
    2009
  • Number of floors:
    8
  • Number of rooms:
    477

Hotel Awards

CanadianHOTEL AWARDSRecommendedVictoriaFairmont Empress

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in Canada

Use Badge

Rooms and availability

Fairmont Empress photos Exterior Hotel information
Deluxe Spacious Double Room
Bed type: King-size bed
Size: 28 m²
Check Prices
  • Air conditioning
  • Shower
— Less information+ More information
Room facilities
    Fairmont Empress photos Room Fairmont Room
    Fairmont Double Room
    Bed type: Double bed or King-size bed or 2 Queen-size beds
    Size: 37 m²
    Check Prices
    • Air conditioning
    • Private bathroom
    — Less information+ More information

    Standard|Fairmont Room

    Room facilities
      Fairmont Empress photos Room Suite
      One-Bedroom Suite
      Bed type: King-size bed or Double bed or Queen-size bed
      Size: 51 m²
      Check Prices
      • Air conditioning
      • Private bathroom
      — Less information+ More information

      Suite|Fairmont Gold, Suite, 1 Bedroom, Non Smoking

      Room facilities
        Fairmont Empress photos Room Suite
        Junior Suite
        Bed type: King-size bed or Double bed or 1 Super King-size bed
        Size: 37 m²
        Check Prices
        • Shower
        — Less information+ More information

        Junior Suite|Junior Suite

        Room facilities
          Fairmont Empress photos Exterior Hotel information
          Deluxe Double Room
          Bed type: Double bed or 2 Queen-size beds or Queen-size bed
          Size: 28 m²
          Check Prices
          • Air conditioning
          • Shower
          — Less information+ More information

          Deluxe|Deluxe Room Harbour View

          Room facilities
            Fairmont Empress photos Exterior Hotel information
            Executive Double Room
            Bed type: King-size bed
            Size: 30 m²
            Check Prices
            — Less information+ More information
            Room facilities
              Fairmont Empress photos Exterior Hotel information
              Executive Suite
              Bed type: King-size bed
              Size: 42 m²
              Check Prices
              — Less information+ More information
              Room facilities
                Fairmont Empress photos Room Signature Room
                Signature Double Room
                Bed type: King-size bed
                Size: 46 m²
                Check Prices
                • Air conditioning
                — Less information+ More information
                Room facilities
                  Fairmont Empress photos Exterior Hotel information
                  Signature One-Bedroom Suite
                  Bed type: King-size bed
                  Check Prices
                  — Less information+ More information

                  Suite|Signature Suite, 1 Bedroom, 1 King Bed, Non Smoking, Harbor View

                  Room facilities

                    How to reach hotel

                    hotel Fairmont Empress Hotel - Victoria Victoria location
                    Show big map »

                    Hotel Address:

                    721 Government Street, Victoria, Canada, V8W 1W5

                    Get directions
                    City Center
                    • Victoria
                      800 m
                    Airports
                    Train Stations
                    • Mercurio Gallery
                      300 m
                    • Artevo Gallery
                      400 m
                    Restaurants
                    • The Bengal Lounge - The Fairmont Empress Hotel (cuisine: Contemporary, Indian)
                      30 m
                    • Afternoon Tea - The Fairmont Empress Hotel
                      30 m
                    Parks
                    • Thunderbird Park
                      170 m
                    • The Robert Bateman Centre
                      260 m
                    Ski areas
                    • Ogden Point Breakwater
                      2.3 km
                    Hotel information
                    • Check-in:
                      from  11 am
                    • Check-out:
                      until  11 am
                    • Year renovated:
                      2009
                    • Number of floors:
                      8
                    • Number of rooms:
                      477

                    Hotel Awards

                    CanadianHOTEL AWARDSRecommendedVictoriaFairmont Empress

                    According to guest reviews, the hotel has been rated as
                    Best Luxury Hotels in Canada

                    Use Badge

                    Fairmont Empress Location

                    Legend
                    • Current hotel
                    • Hotels nearby
                    • Other hotels
                    • Airports
                    • Underground stations
                    • Train stations
                    • Parks
                    • Tourist attractions
                    • Museums
                    • Convention centers
                    • Stadiums
                    • Food and meals
                    • General

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                    What's nearby

                    Tourist attractions

                    • Fishermans Wharf - 200 m
                    • The Royal Theatre - 400 m

                    Train stations

                    Convention centers

                    Shopping areas

                    Amusement

                    • Cosmic Reality - 400 m

                    Monuments and Landmarks

                    Museums

                    • Crystal Garden - 100 m
                    • Royal London Wax Museum - 200 m
                    • Downtown/ City Center - 300 m
                    • Royal London Wax Museum - 300 m
                    • British Columbia Festival-Arts - 300 m
                    • Maritime Museum of BC - 400 m

                    Halls

                    • Crystal Garden Administration - 100 m

                    Business areas

                    Golf courses and Country clubs

                    College Campuses

                    Local attractions

                    • Art Gallery of Greater Victoria - 1.6 km
                      1040 Moss St., Victoria
                    • Craigdarroch Castle - 1.8 km
                      1050 Joan Crescent, Victoria
                    • Abkhazi Garden - 3.2 km
                      1964 Fairfield Road, Victoria
                    • Point Ellice House - 1.7 km
                      2616 Pleasant St., Victoria
                    • Government House - 1.9 km
                      1401 Rockland Avenue, Victoria

                    Near the hotel

                    • Fairmont Empress Hotel - 30 m
                      721 Government St., Victoria
                    • Miniature World - 130 m
                      649 Humboldt St., Victoria
                    • Parliament Buildings - 230 m
                      501 Belleville St, Victoria
                    • The Robert Bateman Centre - 260 m
                      470 Belleville Street, Victoria
                    • Royal BC Museum - 130 m
                      675 Belleville Street, Victoria
                    • Thunderbird Park - 170 m
                      675 Belleville st., Victoria
                    • Victoria Bug Zoo - 230 m
                      631 Courtney Street, Victoria

                    Restaurants nearby

                    • The Bengal Lounge - The Fairmont Empress Hotel - 30 m

                      Address: 721 Government St
                      Phone: 250-389-2727

                      86% likes this, based on 374 reviews
                      Cuisine: Contemporary, Indian
                      Price Range: CAD 35 - CAD 135

                    • The Empress Room - 30 m

                      Address: 721 Government St.
                      Phone: 250-389-2727

                      69% likes this, based on 136 reviews
                      Price Range: CAD 41 - CAD 89

                    • Milestone's Restaurant - 160 m

                      Address: 812 Wharf St
                      Phone: (250) 381-2244

                      74% likes this, based on 282 reviews
                      Cuisine: American
                      Price Range: CAD 0 - CAD 32

                    • Afternoon Tea - The Fairmont Empress Hotel - 30 m

                      Address: 721 Government Street
                      Phone: 250-389-2727

                      66% likes this, based on 320 reviews
                      Price Range: CAD 43 - CAD 71

                    • Pescatores Seafood + Grill - 120 m

                      Address: 614 Humboldt Street
                      Phone: 250-385-4512

                      72% likes this, based on 402 reviews
                      Price Range: CAD 4 - CAD 70

                    Hotel information
                    • Check-in:
                      from  11 am
                    • Check-out:
                      until  11 am
                    • Year renovated:
                      2009
                    • Number of floors:
                      8
                    • Number of rooms:
                      477

                    Hotel Awards

                    CanadianHOTEL AWARDSRecommendedVictoriaFairmont Empress

                    According to guest reviews, the hotel has been rated as
                    Best Luxury Hotels in Canada

                    Use Badge

                    Hotels nearby
                    Helms Inn Victoria
                    2 stars
                    0.4 km

                    Fairmont Empress Reviews

                    Guest reviews are submitted by our customers after their stay at Fairmont Empress

                    Average guest rating

                    7.6out of 10
                    Fabulous
                    Based on 47 reviews

                    Rating by category:

                    Service
                    9.1
                    Value
                    8.2
                    Rooms
                    8.8
                    Location
                    9.9

                    Guest reviews

                    • Older travelers
                      9.6

                      Excellent Victorian era experience and history was very memorable.

                      Not much really, our dining experience in the main restaurant and Bengal lounge were very good and our room was above average for comform and the bed was excellent. My wife was very disapointed to find that not all our "deserts" were given to us when we departed the High Tea.. We enjoyed the sandwiches and other items but could not finish the desert tier and so was looking forward to that later with some coffee in the room. Our lemon bars were missing, and I might point out my wife is standing over me as I write this. Thanks for a great time.

                    • Couple
                      6.2

                      The heritage of the hotel

                      I specifically asked for an ocean view room and paid over cad450 per night! But what I got was only one small window with a just a bit of view! Other bigger windows in the room only got garden view! It is a totally ripped off for the price I paid! I would never do this again!

                    • Family with children
                      7.4

                      The location was perfec

                      The room and bathroom are not as expected

                    • Older travelers
                      8.2

                      Traditional style very grand in Brilliant location. Staff were excellent.

                      The room I had was quite hot but minor point

                    • Older travelers
                      7.8

                      This is the 'Grand Old Dame' of hotels in Victoria, in the style of the Canadian Pacific Hotels, which were taken over by the Fairmont chain. Service is top drawer but be aware this is an old facility which receives much attention in their attempt to keep it current. It is right downtown, across the street from the Inner Harbour.

                      The pluming is getting old. The rooms are oddly laid out, due to the shape/angles of the building.

                    • Single
                      10.0

                      Classic design, complimentary buffet and breakfast.

                      Some noise through the windows.

                    • Single
                      8.8

                      A very historic building and location is outstanding. As this is located right in the inner harbour and downtown it feels like you are in a country estate. Minutes to shopping and wonderful resturants. Shopped for the best deal as in season this is very expensive. Staff are very helpful and friendly.

                    • Couple
                      8.2

                      <Love the proximity to downtown shops, restaurants and waterfront.

                      Every single thing is extra money (parking, wifi) and not cheap at all. The room rate was competitive, but with the extras, it costs the same as a newer/nicer hotel.

                    • Single
                      9.6

                      The staff was absolutely perfect. We requested a room change and Alex at the front desk could have not been any nicer and professional about the switch. The room we got had a perfect view, quiet and quaint. I was surprised that the fridge allowed me to put in my own food and the free insuite coffee in a nice touch. Will book at the Empress again next time I'm in town. Thank you.

                      Some of the decor could use some refreshing. Ex, window lampshade was loosing its edge ribbon, a stain on the bed skirt and the woodwork need a coat of paint. :) This said, it looks like the Hotel is being renovated, please do not make it modern! Keep the old charm with a refreshed look. (I'm a designer)

                    • Older travelers
                      10.0

                      Understated old luxury. Classy, helpful staff ready to serve. Unimaginable comfort - bed, pillows, soaps, Keurig, tea kettle, coffee, tea - everything so well done!! Decor of room - cool, relaxing, luxuriously painted with 3 shades of turquoise, trim, curtains, bedskirt, botanical prints...like an old English home. Staff so helpful, courteous, always asking how to serve you, goign the extra mile to help locate restaurants, call a taxi, book a reservation somewhere for you. Wonderful!!!!!

                      That I couldn't stay longer!!!

                    • Older travelers
                      8.8

                      staff was superb

                      hotel is tired but that's a legacy of tradition

                    How to reach hotel

                    hotel Fairmont Empress Hotel - Victoria Victoria location
                    Show big map »

                    Hotel Address:

                    721 Government Street, Victoria, Canada, V8W 1W5

                    Get directions
                    City Center
                    • Victoria
                      800 m
                    Airports
                    Train Stations
                    • Mercurio Gallery
                      300 m
                    • Artevo Gallery
                      400 m
                    Restaurants
                    • The Bengal Lounge - The Fairmont Empress Hotel (cuisine: Contemporary, Indian)
                      30 m
                    • Afternoon Tea - The Fairmont Empress Hotel
                      30 m
                    Parks
                    • Thunderbird Park
                      170 m
                    • The Robert Bateman Centre
                      260 m
                    Ski areas
                    • Ogden Point Breakwater
                      2.3 km
                    Hotel information
                    • Check-in:
                      from  11 am
                    • Check-out:
                      until  11 am
                    • Year renovated:
                      2009
                    • Number of floors:
                      8
                    • Number of rooms:
                      477

                    Hotel Awards

                    CanadianHOTEL AWARDSRecommendedVictoriaFairmont Empress

                    According to guest reviews, the hotel has been rated as
                    Best Luxury Hotels in Canada

                    Use Badge